Shashi Roy is the CEO of the State and Local Business Unit and is at the forefront of CITI's rapidly growing industry vertical. He has spent the past two decades promulgating an industry-wide shift to adopt simplified user-centered technologies in complex domains. He has helped shape products and services to be ‘game changers’ in the social services marketplace.
Throughout his tenure with CITI, Shashi has architected, developed and delivered enterprise level systems across a wide range of technologies including Microsoft, Oracle, SAP, various open source and the Cloud for a large number of satisfied government clients.
Shashi has built a reputation for developing business strategies, incubating new business models, and building world class products. He is responsible for managing and implementing the business model, defining strategic innovation initiatives and partner engagement for our State and Local focused products portfolio, which is projected to be one of CITI's next giant growth opportunities.
Shashi is also recognized for wearing multiple hats – A team player, architect, program manager, problem solver, avid listener, and passionate speaker to name a few.
Profoundly driven and a perfectionistic by nature, Shashi is equally committed to his clients and team. A calculated risk-taker with deep techno-functional industry knowledge, Shashi's primary focus has been to champion the customer-centric model of product and services delivery and embracing the core values of integrity and innovation. With these goals in mind, he devotes his time to analyzing market macroeconomic and operating structures to ensure flawless delivery and client satisfaction
Shashi holds a BS in Electronics and Electrical Engineering.
Shashi relaxes In his spare time by taking long walks and enjoying movie marathons. True to his aptitude, he also spends a significant amount of time understanding and experimenting with emerging technology.
Kirk Lonbom Vice President and Chief Information Officer
Kirk Lonbom is the Vice President and Chief Information Officer for the State and Local Government practice for CITI. Kirk joined CITI with over three decades of public service experience, most recently serving as the Chief Information Officer for the State of Illinois. As CIO and the cabinet-level Secretary for the Illinois Department of Innovation and Technology, Kirk drove the digital transformation of the state with a citizen-centric and human services focus, which included the oversight of the entire IT services portfolio for the health and human services vertical for the state.
Kirk brings a long and proven history of prioritizing public safety technology initiatives and improving the lives of our citizens. Kirk started his career as a police officer, and as a detective, investigated hundreds of cases involving children, learning first-hand how to help ensure the safety of youth. Advancing his career in law enforcement included working in and leading intelligence operations where he discovered an innate ability to translate public safety information needs into effective information systems. Kirk led many successful system implementations, including the development of the enterprise system to support juvenile justice reform, which drove down juvenile recidivism and enabled early intervention.
As Deputy CIO of the Illinois State Police and CIO of the Illinois Emergency Management Agency, Kirk continued to drive the improvement of public safety outcomes through technology. As the first enterprise Chief Information Security Officer for the State of Illinois, Kirk developed and executed a comprehensive cybersecurity strategy which has resulted in improved protections and reduction of the cybersecurity risk facing Illinois citizens.
Kirk has experienced first-hand how government can improve citizen-centric outcomes, and remains dedicated to the critical mission of improving and protecting lives. “Joining CITI was one of the best decisions I’ve ever made,” Kirk said. “I know government can do better in serving and protecting our nation’s children. Our most vulnerable citizens, our children, cannot wait for another failed IT project that results in massive cost overruns and endless change orders. It’s time we changed that, and deliver real solutions that are rapidly deployed and have immediate impact. Our kids can’t wait. At CITI, I intend to help make that happen.”
Kirk is a Certified Information Security Manager and a certified Project Management Professional. Kirk has a love for music, and spends significant time playing guitar. His most exciting music experience was having the opportunity to play as the opening act to his guitar idol, B.B. King.
Rachael K. Brucker, MSW, is the Associate Director of the State and Local Business Unit and brings extensive child welfare practice and case management system expertise to CITI. Before joining CITI Rachael spent 21 years in state government child welfare working to make a difference for kids and families in Illinois. Prior to joining the Illinois Department of Children and Family Services in 1997, she worked in the private sector as a child welfare caseworker. Rachael also served as a caseworker at IDCFS and held various other positions as well as several leadership positions including Deputy Director of Permanency Practice and Associate Deputy of Information Technology and Strategic Planning. Rachael has been very active in policy development and co-authored many key practice procedures in Illinois. As part of her work with the IDCFS Office of Child and Family Policy Rachael worked closely with the agency’s Office of Legislative Affairs and was a significant contributor to procedures around safety and risk assessment, fictive kin, sibling contact, foster youth bill of rights, lifebook practice, significant events and overall permanency practice, including a 200 page instruction manual for direct service supervisors. Rachael was a certified trainer and contributor to numerous staff development curricula.
Rachael was a lead subject matter expert on the Illinois SACWIS (ICWIS) and spent many years serving as the product owner of case management systems. Rachael led many user groups and worked directly with users on system design. Rachael has always been passionate about permanency for children and youth and has continuously maintained a child and youth centric focus in her work with technology and innovation. In her role with CITI, Rachael brings this passion and expertise to a talented, engaged and dedicated team of technology experts, creating a perfect synergy for child welfare and human service product development. A strong proponent of human centered design, Rachael vows that user engagement is a must that cannot be overlooked. When she isn’t working with her amazing CITI team, Rachael enjoys time with family and friends. An avid Chicago Cubs fan, Rachael believes she’ll see another Cubs World Series in her lifetime. Rachael is also a bit of a dreamer.
Cindy Greer, our Client Engagement Director, brings a wealth of child welfare and state government knowledge to the CITI team. The past eighteen plus years of her career have been serving in various state government agencies in Mississippi. Nine of those years were specific to child welfare work in the areas of SACWIS/CCWIS, Continuous Quality Improvement and Information Technology. Prior to her state government experience, Cindy worked with private sector companies in the electrical distribution, poultry processing/distribution and industry-leading defense contractor business using website design, web development, programmer, analyst, documentation, operations and training skills to help drive business process improvements.
Some of her contributions to the Mississippi child welfare arena include leading teams in implementing new technology (i.e. e-signatures, public facing abuse/neglect reporting mobile app, distribution of tablets and cell phones to all field staff, online agency child welfare data dashboard, and placement matching tool) to improve services for clients thus making a difference in outcomes for children and families. Other areas of experience include standing up the infrastructure for a new child welfare agency, building continuous quality improvement review/feedback processes and teams to help drive improvements statewide, developing data reporting metrics, working with other state agencies to implement data sharing, working with federal partners on funding initiatives, technical writing of federally required documents, leading teams to coordinate for Child and Family Services (CFSR) reviews, and project management of SACWIS, CCWIS efforts.
Driving organizational change management while implementing new technology to help move the needle forward for child welfare nationwide is a passion for Cindy. “Children in unfortunate situations deserve to have the best care and a safe environment. Improvements in child welfare technology and the utilization of data to inform child welfare practice decisions greatly impacts positive outcomes for these children. I am excited to be a part of the CITI team collaborating to implement innovative technologies in child welfare across the country, making a difference for social workers and the children and families they serve.”
In her spare time, Cindy’s family is her focus and keeping up with six grandchildren and their activities is a task! She enjoys serving as pianist for her church and has served in church music for 38 plus years. She is also a Mississippi State University graduate and enjoys following MSU sports (Go Dawgs!).
Mainak Bhattacharya, is the Product Manager of all things EBMS. Mainak is focused, dedicated and aligned to our cause of improving the level of care through automation in the health and human services space, for the last 13 years. He has deep experience across a wide array of domains from Retail, Education, Childcare and Child Welfare amongst others.
Mainak is an enabler and drives the collaborative vision for our product portfolio and roadmap. He specializes in cross functional communication, enterprise business architecture and blueprinting, requirements engineering, market research, product marketing amongst others.
He lives and breathes all things ‘Unify’ and has been pivotal in co-creating and functionally architecting the EBMS Benefits and Welfare products. Never resting on accomplishments, he values the ‘journey’ more than the laurels achieved along. An avid team player, he believes that he is ‘as good’ as his next teammate and prides himself of being part of the CITI State and Local family, driven to make lasting change.
In his spare time, Mainak likes to “explore magical kingdoms and enchanted forests” with his 6-year-old. He is also passionate about health and his interests lie in the field of Human Optimization and Bio Hacking, Exercise Science and Fasting.
Mihir is an Account Manager at CITI's State and Local Business Unit. He has more than 28 years of IT experience developing and managing large scale projects for commercial and government clients. As a Project Manager he has led the implementation of various mission critical projects for CITI.
As part of the State and Local team, Mihir is a key member of CITI's flagship product Eligibility Benefit Management System (EBMS) which caters to the various needs of Human Services agencies including Child Welfare, Child Care Subsidy, and other programs. Building the product as a Project Manager he has worked alongside case workers and subject matter experts and has gained valuable domain experience. He has brought forth his IT expertise along with this domain experience to help build EBMS to be a technologically advanced Case Management System.
Mihir is an avid sports fan and has competitively played more than 5 different sports. In addition he is an audio-video enthusiast and is involved in video and audio editing, and production of DVDs for various events.